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Privacy Policy

This privacy policy sets out how OK Cleaning Ltd uses and protects any information that you give us when you use this website.  OK Cleaning Ltd is committed to ensuring that your privacy is protected. If we ask you to provide certain identifying information when using this website, you can be assured that it will only be used in accordance with this privacy policy.

OK Cleaning Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/05/2018.

What data do we collect?

The information that you provide to us, by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise, may include your name, address, e-mail address and phone number, and for customers, other relevant details of your home to assist us with providing you with our cleaning service.  We may also request further information from you directly from time to time, following any contact you have made through our website or by email.

When you visit our website, we will automatically collect information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products and services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.​

What we do with the information we gather?

We will use this data:

  • to communicate with you, following your enquiry and to provide you with the information, products and services that you request from us;

  • to provide you with information about other goods and services we offer that are like those that you have already purchased or enquired about;

  • to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services like those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means. If you do not want us to use your data in this way, ask us to remove your data from our database;

  • to notify you about changes to our service;

  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

  • to contact you periodically for market research purposes, and to further customise our portal service, according to your preferences.

How we protect your data?

OK Cleaning Ltd adheres to the provisions of the GDPR to ensure that your personal data is secure and protected at all times.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about relevant third parties if you tell us that you wish us to do so.

You may request details of personal information which we hold about you, in accordance with the Data Protection Act 1998. If you would like a copy of the information held on you please write to OK Cleaning Ltd, 2, Shirley Court, Sedley Rise, Loughton, Essex, IG10 1LU.  A small fee will be payable.

If you believe that any information we are holding about you is incorrect or incomplete, please write to us at the above address. We will promptly correct any information found to be incorrect.

Privacy Policy: FAQ
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