top of page

Privacy Policy

Terms and Conditions of Service


1.1. OK Cleaning is a trading name of OK Cleaning Ltd hereafter is described as “the Company”, “our” or "we".

1.2. The customer or customers listed on the Distribution request form and/or Client Account application hereafter described as “the Customer” or “Client”.


The item to be delivered:

2.1. must be a single sheet, unless prior special arrangements were agreed

2.2. must not contain staples, pins or attachments

2.3. must not be less than A7 and not more than A1 in size

2.4. must be less than 400g in weight per leaflet

2.5. must be identical in size and weight

2.6. must have a single business advertised

Unless otherwise stated, any quote issued will be for materials weighing 80 gsm per page.

Quotes are provisional and advisory, therefore they are not guaranteed and may be subject to changes in accordance to the size and weight of the material after this has been assessed or the information regarding its weight and size has been provided.


3.1. Bookings are accepted verbally or via written confirmation by receipt of a completed campaign order form returned by email.

3.2. All promotional material stock must be delivered to our head office at 2 Shirley Court, Sedley Rise, Loughton, IG10 1LU, no later than 6.30 p.m. on the agreed date.

3.3. For any orders where printing has been arranged by the Company or where the distribution value exceeds £550, the Company will collect from the customer’s address, within a reasonable distance from our head office, or local printer within London free of charge. For smaller distributions or larger distances, collection or delivery or excess material may be charged at £1 per mile from our head office.

3.4. No carton should exceed 15kg in weight.

3.5. Each carton or bundle must contain only identical Items.

3.6. Leaflets or distribution material must be bundled in 200s, 500s or 1000s.

3.7. Each carton or bundle shall be clearly labelled with the customer’s name.

3.8. Should there be more than one job or campaign being handled concurrently, the job number or distribution area must also be clearly visible on the outside of each carton.

3.9. The cost for distribution is for the specified number of leaflets packaged securely and subject to the agreed specifications as per these terms and the confirmation of order. The Company reserves the right to make an additional charge or to remove from the distribution schedule, any stock not within the agreed specification.

3.10. In the event of delay or error in the quantity of items supplied, distribution will be carried out at the next earliest subsequent opportunity. The Company will advise the Client as early as possible of any delays or incidence of short or over supply. If the material to be distributed defers significantly from the information on the submitted order form or as previously agreed verbally or otherwise when the material is delivered or collected we reserve the right to cancel the distribution campaign and/or charge the Client any difference in order to complete the work. In the event the distribution campaign is cancelled due to incorrect description of the material to be distributed, the Client is required to pay the collection charge in addition to any administration cost affected by the cancellation of the campaign.


4.1. Distribution usually take place within 1 week of the specified campaign start date, to households within the maps or postcodes defined in the Client's submitted order form. All reasonable efforts will be made to deliver to addresses within the area however the customer acknowledges and agrees that access to certain properties may be restricted, prevented, or circumstances make it unsafe to deliver to and as such, it is made clear that no guarantees are given or implied under standard service and the Company does not imply 100% penetration of addresses within any such area.

4.2. All reasonable effort will be made to distribute to each house in the chosen area within the timescale desired however as the work can be affected by weather conditions, if there is a particular deadline, this should be made clear as early as possible in the planning stage of the distribution.

4.3. Whilst every effort will be made to meet the agreed schedule, inclement weather or other circumstances beyond the Company’s control may require varying both the method and the timing of the distribution.

4.4. Distribution is carried out, using UK postcodes and sectors. For more specific requirements, the Company reserves the right to charge not more than £35 per map for alterations or amendments.

4.5. The Company utilises GPS technology to ensure the safe and reliable delivery of our Client's distribution media. We do not normally share the GPS data with our Clients as it is an internal tool.

4.6. The Company will endeavour to carry out delivery of Stock between the Start Date and Finish Date as per the information on the order form. However the Company reserves the right to vary both the method and time of delivery at its discretion. Without limitation to the foregoing the Company shall not be liable for any delays in distribution and/or non-distribution caused by circumstances beyond the Company’s control.

4.7. The Company warrants that it will use its reasonable endeavours to deliver its Client’s Promotional Material to the doorstep of businesses and/or residential households to the addresses within the geographical locations agreed between the Parties. However, the Company is unable to guarantee that all Promotional Material will be delivered or that all addresses within the Location will receive Promotional Material. We confirm that the maximum achievable penetration level will be eighty five (85%) percent. The Client expressly accepts this limitation of the Services offered on the basis of the extremely competitive nature of the price and the limited warranty given in this Condition 4.7.


5.1. In the event of any queries arising from the distribution, the Company undertakes to investigate such queries provided that they are reported within a reasonable time frame of 48 hours and that sufficient information is made available by the Client to conduct the investigation. The results of any such investigations will be reported to the Client within 14 days. Any relevant documentation will be made available for inspection by the customer at the agreed location.

5.2. In the event of any localised shortfall in distribution being identified, this will be rectified and subsequent delivery will be considered as fulfilment of the contract. If this is not practicable, then credit will be offered to the customer in direct proportion to the identified shortfall in distribution. Under no circumstances will the Company accept any liability in excess of the value of the distribution contract.

5.3. The customer acknowledges and agrees that the Company cannot influence or control the response received from delivered items or in any way shall be held responsible for the number or quality of replies obtained. Furthermore, it is the exclusive responsibility of the customer to check the accuracy of the material delivered such as the telephone numbers and/or other response mechanisms prior to the release to the Company, failure to do so will not be acceptable as a reason to delay or withdraw the distribution, without being subject to the penalties described in clause 5.1.


6.1. Either party may terminate the contract, given 5 days written notice from the date of receipt of payment.

6.1.1. In the event of late cancellation breaching the requirement set out in 6.1, there will be no refund.

6.2. One month’s notice should be given for any cancellation or alteration to distribution, without penalty. If this notice is not provided, the Company reserves the right to recover any reasonable costs related to the planned distribution.

6.3. Distributions will be ceased immediately and without notice to the customer or penalty to the Company, if the customer, being an individual, is the subject of an interim order, suffered the making of a Statutory Demand or petition for bankruptcy order or the customer, being a firm, partnership or Company, has an administrator or receiver appointed, is served with a winding up order, the firm is dissolved or makes any composition with its creditors, all monies owed to the Company fall due immediately.


7.1. All orders are accepted, subject to full prepayment via cleared funds, unless agreed otherwise in writing by the Company.

7.2. No Set-Off will be allowed for any reason.

7.3. Dishonoured payments will incur a charge of £35.

7.4. Account payments not paid by the due date will be subject to a late payment surcharge at a rate of 20% of the invoice applied on the 5th day after the due date and on the same date each month thereafter.

7.5. Failure to pay the sum due within terms may result in the suspension or cancellation of deliveries, whether confirmed or not, without notice. Cancellation of distributions will result in the charges being applied to the account as per Clause 5.1.1, 5.1.2 or 5.1.3.

7.6. If the customer, being an individual, is the subject of an interim order, suffered the making of a Statutory Demand or petition for bankruptcy order or the customer, being a firm, partnership or Company, has an administrator or receiver appointed, is served with a winding up order, the firm is dissolved or makes any composition with its creditors, all monies owed to the Company fall due immediately.


8.1. All orders are accepted subject to the content of the item adhering to the requirements of these terms and conditions.

8.2. The Customer must ensure that all items conform to the latest version of our regulations and any other relevant legislation, regulations or codes of practice.

8.3. The Company reserves the right to cancel or refuse to accept any order, in full or part, without giving an explanation. The Company will not accept for delivery items which infringe the Code of Advertising Practice or British Code of Sales Promotion Practice and will be guided by the Advertising Standards Authority on such matters.

8.4. The Company furthermore reserves the right to refuse to accept and/or to deliver items, however presented, which, in its reasonable opinion:

8.4.1. Are likely to cause embarrassment to the Company, its employees, contractors or the recipient

8.4.2. Bring or are likely to bring the Company into disrepute

8.4.3. Are prohibited or restricted by law, regulation or guidelines of any sort

8.4.4. Do not comply with Clauses 2.1 to 2.6

8.4.5. Are Dangerous or endangering members of staff

8.5. Unless otherwise stated, the price quoted applies only to the distribution of items on behalf of individual advertisers and/or businesses who are promoting their own goods, services, functions etc. via material specifically printed on their behalf.

8.6. If the material is to be delivered within a share-plan scheme, marketing for any further businesses or services must be advised at the time of booking and will be charged at an additional 10% per major business sector.

8.7. Material that contains multiple adverts must be identified at time of booking and may be required to be delivered by solo distribution, to avoid conflict of trade.

8.8. Failure to advise of additional ranges of products or services that may conflict with the business exclusivity agreement may result in the distribution not being made and will result in cancellation charges applied or delayed until the next suitable delivery.

9. Complaints Procedure and Guarantees

9.1. Any complaint regarding delivery and/or distribution must be reported within 48 hours after the completion of your campaign.

9.2. All complaints must be submitted via the email address  We can take up to 30 days to investigate and resolve reported complaints received.

9.3. Trusted Leaflet Distribution Team cannot and will not guarantee delivery to all letterboxes within a postcode sector, town or areas apart of any distribution campaign.

9.4. Trusted Leaflet Distribution Team will reprint and redistribute a Client’s promotional material or provide a refund only in the event:

9.4.1. The complaints procedure was followed according to clauses 9.1 and 9.2 as above, and the shortfall has been identified and confirmed

9.6. In the event of the publication and/or distribution of defamatory/derogatory information pertaining to the Trusted Leaflet Distribution Team brand without the due course of the complaints procedures being pursued first the contract between the Company and the Client will thereafter become void.


10.1. These terms and conditions are the basis on which the distribution contract is accepted and where any conflict may arise will be deemed to override any other terms and conditions related to this contract.

10.2. These terms, conditions and agreement as a whole are deemed to have been made in England and is subject to English Law. All parties agree to submit to the exclusive jurisdiction of the English Courts.

10.3. All notices and other communications for the Company should be sent to

10.4. The failure of the Company to enforce or exercise, at any time or for any period, any term of or right arising from the agreement does not constitute nor should it be construed as a waiver of that clause or right and shall not affect the Company’s right to enforce or exercise it at a later date.


11.1. When communicating with Trusted Leaflet Distribution Team you agree that all conversations via email or telephone are recorded and used for internal monitoring and/or legal purposes.

Terms and Conditions: FAQ
bottom of page